Frequently Asked Questions
- What do I put in the box when I want to buy something?
For all pages except the Collectors pages, the box is a Quantity field, so you
enter the number that you want to buy. For instance, if you wanted 2 Ferrari F1s you would
enter "2". In most cases, of course, you will just enter "1".
For the Collectors pages, as we generally only have one of each available, the box is a
simple check box - when you click on it with your mouse it will be "checked" to
indicate that you want to buy that item.
- What currency are your prices in?
Can I order in Euros? Euro
Can I order in Dollars? Dollar
All our prices are in pounds sterling. Try this Currency Converter to convert prices to your local
- When I try to buy items I sometimes see "we are unable to process this
request" or "error while processing request"
- This is due to a failure at the server that handles our on-line shopping. I'm sorry to
say that when this happens, there is nothing we can do except report it to the server
providers and wait for them to fix it. Usually it is fixed within an hour, sometimes it
can take longer. As we often don't get notified when the server goes down, or when it is
fixed, it isn't practical for us to post a warning notice. Please feel free to notify our webmaster when this occurs, he will do what he can to
speed up the recovery process. If it proves to be very unreliable, we will look for an
alternative provider. Please also note that this affects us too: when the system is down,
we can't retrieve orders and, of course, if you can't place orders, we lose business!
- How secure is this mechanism?
- Our e-commerce service uses Secure Sockets Layer (SSL), a security protocol developed by
Netscape and supported by most major browsers and web servers. Simply put, information is
"scrambled" (encrypted) before it leaves your computer, and
"unscrambled" (decrypted) and stored on the server. Once on the server it is
inly accessable to people with the proper username and password (i.e. us). When we
retrieve your details, the information is "scrambled" (encrypted) before it
leaves the server, and "unscrambled" (decrypted) when it arrives at our
computer. This mechanism is used by most internet shopping facilities. There is much more
detailed information on the internet; search on SSL at Google or Yahoo.
- What use do you make of cookies?
Do you comply with EU Legislation?
Can I opt out of using cookies?
To comply with EU's Privacy and Communications Directive that came into force
Cookies are used temporarily during our online ordering process in order to
store information about orders in progress.
If you take the checkout option to save your details for future orders, then
your name and address will be stored in a permanent cookie.
Otherwise, no personal information is stored in the cookies, and the cookies are used for
no other purpose than ordering.
This is termed "implicit compliance".
Our ordering system is fully reliant on those cookies, so if you object to this
usage, then you will need to order by telephone or email.
Please Contact us if you have any questions.
The UK Information Commissioner's Office
- What scale are the cars you offer?
Unless otherwise stated, all our cars are 1/32 scale. The main exceptions
are the scarce 1/24 Scalextric cars, and the Micro Scalextric HO scale cars.
- Do all your cars run on standard Scalextric track?
Most cars we sell are designed to run on standard Scalextric track. There
are a few exceptions to this:
- If you have Banked Curves then many modern Scalextric cars are not suited
to them, including F1 cars. This is because the cars have too little
clearance between the chassis and the track to cope with the angle.
Scalextric draw attention to this in their catalogue.
- Some makes (e.g. Ninco) use a slightly larger Guide Blade than others. This does not
usually stop them from running, but will result in a clattering noise as the
car runs. The solution is to file down the guide blade by about 1mm,
assuming of course you wish to keep that particular model.
- Carrera cars have a switch underneath that reverses the polarity of the
braids. If it is set incorrectly, the car will try to run backwards. The
solution is to reverse the switch setting.
- Some makes produce models that are much wider (e.g. Ninco Karts) or
taller (e.g. SCX and Fly Trucks) than standard Scalextric cars, which may
mean they bump together more on curves or hit the underside of low bridges.
Even some Scalextric models (the old racehorses for instance) may not pass
under low bridges!
- We sell a few cars that are not 1/32 scale (either HO scale or 1/24
scale). These are not designed to run on standard Scalextric track. All such
cars will be clearly marked as being a different scale.
Do you offer a "status of my order" feature on the site?
Where is my order?
Do you have Order Tracking?
Can I Track my order?
- We do not have that feature, sorry. The order taking mechanism we use
doesn't have that capability, and it would be very expensive for us to move
to a more sophisticated system. Order queries should be addressed to firstname.lastname@example.org
If you are concerned that your order has not arrived
please contact us by telephone or email to obtain a date of dispatch and
details of the postal service used. In the unfortunate circumstance that
Scale Models have dispatched a parcel to you and it does not arrive within
the parcel carriers allocated delivery time please contact them to make a
Royal Mail customer service 08457 740 740
Parcel Force customer service 08708 501150
City Link enquiries 08700 007 007
UPS customer service 08457 877 877
Scale Models cannot be held responsible for items not
delivered after they have been dispatched.
Want to see something answered here?
- Send it to our webmaster.
- Do you have minimum/maximum numbers?
Minimum is 12 max 24 in the one room - we can do larger family and
work groups- where we use both tracks at once.
- The party would be for a 7 year old with friends of either 6 or 7 years
Would this be a suitable party?
7 year old birthday parties are our minimum, as we appreciate they have 6
year old friends- originally we used to say Minimum age 6 and that meant we
got 5 year olds- ( some of whom are great slot racers- but others have
difficulty with seeing over the podium and colour co-ordinating which is
there car.) A 7 year old and his class mates will have a great time :-)
- Do you charge per head and if so how much is it? (We were thinking of
Yes £14 per head - minimum £140
- How long would the party last and are we able to do it at a weekend?
We say the racing lasts 1.5 hours, so we book a 2 hour gap- to allow
time for snacks, and pictures etc.
Weekends no problem- usual slots are:
Sat 11am 1pm and 3pm
Sun 1pm and 3pm
Or we do evenings after school, or after tea 4.30 or 5.30pm
We also do evening slots for older children and adult groups
- The leaflet that I have says that soft drinks and crisps are
included, so I assume that it is not a "party tea" as
If this is the case, do you have somewhere that they could eat some
food, if I am allowed to bring some?
You are very welcome to bring some. We find that they get quite excited
and engrossed in the racing, so don't want much- we have a microwave for
those who like to do hot dogs- some people get take a way pizza, others
bring traditionl party tea- sandwiches- The choice is very much yours- we
have a long bench and stools, so every one can sit down to eat- and we use
that time to let any Mum's and Dad's have a race :-)
Feel free to give me us a ring if you want to chat anything through
Want to see something answered here?
- Send it to our webmaster.
Page last modified 11 May 2016 18:25
Copyright © Mark Scale 2016