TERMS & CONDITIONS
Statutory legal rights not affected
Please read the following carefully before placing orders with us. When
placing an order you agree to there terms. If you do not agree, please do not
place an order.
Scale Models reserves the right, at any time, to modify, alter, or update
alterations, or updates on any subsequent orders.
Order Acceptance and processing
Orders are not classed as accepted until we have confirmed that stock is
still available. This is particularly important for items of limited stock such
as Collectors Cars (mostly one-offs), Limited Editions, and Special Offers. If
we are unable to fulfil an order we will notify you as soon as possible, and
allow you to amend or cancel your order. We will not take payment until we are
able to fulfil your order, nor will we ship an order until payment has been
Scale Models reserves the right to refuse any order or any part of an order
or to require further or better information to enable us to proceed.
We undertake to ship stock held items with in one week of receipt of order.
Delivery times depend on destination. Items that are out of stock will take
longer, and we will inform you if there will be a delay, giving you the option
to cancel or amend your order. If you require a specific item within a
particular timeframe we advise you to contact us by phone.
Occasionally we allow pre-ordering of items not yet available. In this case
we will ship items within one week of them becoming available. You may amend or
cancel pre-orders up to the time the items become available. We will not take
payment for pre-orders until we are able to fulfil the order.
You can pay by:
- Visa / MasterCard / Eurocard / Delta / American Express.
- Sterling cheques drawn in the UK, and Postal Orders
[We are unable to accept EuroCheques any more, sorry]
Make payable to 'Scale Models'
- Swift Payment to:
National Westminster Bank Plc
IBAN ref. - NWBKGB2L
SWIFT ref. - GB59NWBK01039091056381
- Paypal *
Please do not send payment with out first ensuring the goods are still
available. Goods are despatched only upon receipt of payment in full. Prices All
prices are quoted in pounds sterling and are inclusive of UK VAT.
* IMPORTANT: Paypal transactions are actioned at the time of placing the
order, even for pre-orders. We will of course refund or adjust transactions as
appropriate, in the event of orders being cancelled, goods being unavailable, or
All items purchased form Scale Models are warranted in accordance with the
law, and nothing herein excludes or restricts any rights granted by law to
consumers. Individual products may be subject to guarantees given by their
manufacturers directly- such warranties etc are not enforceable against Scale
Models, but only against the company giving them.
If you are not fully satisfied with any goods you receive from us, please
notify us immediately. If goods received are faulty or damaged on arrival, or
are different from the goods advertised and ordered, you are entitled to your
choice of a refund or replacement (if available) including reimbursement of
costs of repackaging and returning the defective items. Please note we can not
cover damage or wear caused by use of the products. If you want to return unused
goods for any other reason, we will not reimburse the costs of doing so. We
cannot accept return of used items unless they are faulty or damaged on receipt.
If you are concerned that your order has not arrived please contact us by
telephone or email to obtain a date of dispatch and details of the postal
service used. In the unfortunate circumstance that Scale Models have dispatched
a parcel to you and it does not arrive within the parcel carriers allocated
delivery time please contact them to make a claim.
Royal Mail customer service 08457 740 740
Parcel Force customer service 08708 501150
City Link enquiries 08700 007 007
UPS customer service 08457 877 877
Scale Models cannot be held responsible for items not delivered after they
have been dispatched.
We will not retain any information about customers, including credit card
details, any longer than is necessary to complete orders submitted and satisfy
our accounting system. Except that if you choose to open an Account with us (see
our Secure OnLine Ordering help pages) we will retain
the information you provide for use with subsequent orders, until such time as
you ask for the account to be closed. Under no circumstances will we pass on any
information provided by customer to any 3rd party, unless we are required to do
so by law.
We will not send unsolicited email to customers unless it directly concerns
an order placed, or actions arising from placing or attempting to place an
order. Except that if you request to join our mailing list we will use that
mechanism to send out periodic news of our products and services. You are free
to join and leave the mailing list as you see fit.
To comply with EU's Privacy and Communications Directive that came into force
Cookies are used temporarily during our online ordering process in order to
store information about orders in progress.
If you take the checkout option to save your details for future orders, then
your name and address will be stored in a permanent cookie.
Otherwise, no personal information is stored in the cookies, and the cookies are used for
no other purpose than ordering.
This is termed "implicit compliance".
Our ordering system is fully reliant on those cookies, so if you object to this
usage, then you will need to order by telephone or email.
Please Contact us if you have any questions.
The UK Information Commissioner's Office
Whilst our site contains links to other sites on the internet- these are
owned and operated by third parties- Scale Models is not responsible for the
availability of, or the content located on or through these external sites, -
Nor for any transactions between you and such sites. You should contact the site
administrator or webmaster of such sites if you have any concerns regarding such
links, content or transaction.
Page last modified 25 May 2012 22:07
Copyright © Mark Scale 2019